Service Desk Professional
5 days ago
The ideal candidate for this position will have excellent communication and problem-solving skills, with the ability to work well under pressure and maintain a high level of professionalism in all interactions. They will also have previous experience in a customer service or call center role, with strong attention to detail and the ability to manage multiple tasks simultaneously.
Main Job Responsibilities- Handling Calls: Respond to customer calls, emails, and chat inquiries in a friendly and professional manner.
- Providing Product Information: Offer accurate information about products, services, policies, and procedures based on customer requests.
- Problem Resolution: Address and resolve customer complaints or concerns, escalating issues to the appropriate department or supervisor when necessary.
- Data Entry: Accurately log customer interactions and transactions into the database, maintaining up-to-date records of calls, complaints, and feedback.
- Order Processing: Assist customers with placing orders, tracking deliveries, or making changes to their accounts or services.
Key Qualifications and Requirements
- Experience: Previous experience in a customer service or call center role is preferred but not required.
- Communication Skills: Excellent verbal and written communication skills, with a friendly and professional tone.
- Problem-Solving Skills: Strong ability to address customer issues efficiently and effectively.
- Attention to Detail: Accurate data entry skills and the ability to manage multiple tasks simultaneously.
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