Customer Relationship Manager
7 days ago
In line with the relevant policy and requirements of Oracle, preference will be given to applicants with relevant industry experience.
The Construction & Engineering Managed Account Customer Success team ensures our cloud customers are successful in implementing, running, and maturing their usage of CEGBU products. Our focus is collaborating with our CEGBU customers throughout their relationship and partnership with Oracle, providing visibility of their needs back to the organization.
The key objective of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, referenceability and cloud renewals.
Key Responsibilities
- Develop long-term partnerships with customers to ensure they remain successful by realizing the full value of their investment.
- Act as the main point of contact for Oracle customers and acts as a point of escalation for critical issues.
- Works closely with the Account Management and Sales teams to support strategic client initiatives.
- Manages and supports the delivery of operational plans and key success metrics as required to support a successful renewal and expansion.
- Develops and maintains relationships with senior management across lines of business and third parties.
- Plans and deploys support activities to ensure effective delivery within agreed constraints.
- Manages change, risk, issues, and monitors the client status and 'health' to support customer satisfaction levels.
-
Jeddah, Makkah Province, Saudi Arabia CARE Full timeJob OverviewCARE is seeking a highly skilled Maintenance Sales Representative to join our team. As a key member of our sales force, you will be responsible for building relationships with our customers and identifying opportunities to provide them with maintenance solutions.
-
Account Relationship Manager
2 days ago
Jeddah, Makkah Province, Saudi Arabia Cisco Systems, Inc. Full timeAbout the RoleThis is an exciting opportunity to join our team as an Account Manager, working closely with our customers to understand their business needs and deliver solutions that meet those needs.As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and...
-
Relationship Management
7 days ago
Jeddah, Makkah Province, Saudi Arabia Monroe Consulting Group Full timeMonroe Consulting Group is recruiting on behalf of the Biggest Middle-East Financing Institution. Our respected client is seeking a player who has a pivotal role in driving trade finance initiatives, managing relationships, and ensuring compliance with company and business standards. The role will contribute to Institution's success by effectively...
-
Customer Success Manager
7 days ago
Jeddah, Makkah Province, Saudi Arabia Oracle Full timeIn line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.The Construction & Engineering Managed Account Customer Success team ensures our customers are successful in implementing, running, and maturing their usage of CEGBU products. Our focus is...
-
Manager, Relationship Management
1 week ago
Jeddah, Makkah Province, Saudi Arabia Islamic Development Bank Full timeIDB3289 - Manager, Relationship Management - Private SectorThis role is responsible for developing and driving the implementation of ITFC's strategies for trade financing for the private sector primarily in West and Central Africa regions. The private sector covers the Financial Institutions and Corporates. This role is intended to manage client...
-
Client Relationship Coordinator
2 days ago
Jeddah, Makkah Province, Saudi Arabia ticom - Digital Transformation & Innovation Full timeTicom - Digital Transformation & Innovation is seeking a skilled Account Manager to lead the delivery of digital transformation projects and manage client relationships. As an Account Manager, you will work closely with internal teams to develop and implement strategies to achieve client goals.Main ResponsibilitiesDeliver digital transformation projects and...
-
Commercial Relationship Manager
8 hours ago
Jeddah, Makkah Province, Saudi Arabia HBX Group Full timeThe Account Optimization Manager plays a pivotal role in the HBX Group, responsible for fostering strong relationships with hotel partners and driving revenue growth.This role involves developing and implementing strategies to maximize revenue, profitability, and occupancy through effective inventory management and market analysis.Key responsibilities...
-
Customer Experience Manager
6 days ago
Jeddah, Makkah Province, Saudi Arabia PIX Full timeWe are seeking a dedicated Sales Representative to lead our customer engagement efforts. As a critical member of our team, you will focus on building strong relationships with clients, understanding their needs, and delivering tailored solutions to meet those needs.Key Performance Indicators :BUILDING STRONG RELATIONSHIPS WITH CLIENTS THROUGH EXCELLENT...
-
Manager, Customer Service
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia Cruise Saudi Full time1. JOB PURPOSE:Responsible for overseeing all customer care operations, managing complaints, and ensuring exceptional customer experience. This role involves handling customer inquiries and complaints, including those from the Ministry of Tourism, coordinating with marketing for social media complaints, and collaborating with other departments to resolve...
-
Customer Experience Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia Maersk Full timeJob DescriptionThe role of the Customer Experience Specialist is to manage and own the customer experience of assigned customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the...
-
Customer Service Representative
2 days ago
Jeddah, Makkah Province, Saudi Arabia Classified Full timeJob DescriptionThis is a full-time on-site role for a skilled professional, located in Riyadh. The successful candidate will be responsible for preparing and serving a variety of coffee and tea beverages to ensure customer satisfaction through excellent service.The ideal candidate will have strong interpersonal skills and communication abilities, with...
-
Customer Experience Specialist
6 days ago
Jeddah, Makkah Province, Saudi Arabia CARE Full timeBachelor's degree in information technology, computer science, or a related field preferred.3-5 years in customer service, IT support, or related fields.Proficiency in IT systems, software, and tools.Familiarity with customer relationship management (CRM) software.Knowledge of IT service management processes and best practices.Excellent communication skills...
-
Customer Experience Consultant
5 days ago
Jeddah, Makkah Province, Saudi Arabia Maersk Full timeThe role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customer is kept...
-
Client Relationship Director
6 days ago
Jeddah, Makkah Province, Saudi Arabia BlackStone eIT Full timeAs a Client Relationship Director at BlackStone eIT, you will be responsible for developing and maintaining strong relationships with key clients and driving sales growth through effective software solutions.About the RoleThis senior role requires a highly motivated individual who can leverage their expertise in software sales to drive sales growth and...
-
Relationship Builder
9 hours ago
Jeddah, Makkah Province, Saudi Arabia CARE Full timeRequired Skills and QualificationsSkilled professional with a decent understanding of solving customer problems to offer appropriate solutions.Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.Proficient in answering phone calls with professional etiquette and a friendly tone.Portraying impressive...
-
Customer Acquisition Manager
4 days ago
Jeddah, Makkah Province, Saudi Arabia Qureos Inc Full timeWhat You Will DoYou will be responsible for leading our business development and marketing efforts for a high-profile transportation project. This includes crafting and executing social media marketing campaigns, building strategic partnerships, and driving customer growth and revenue.Responsibilities:Business Development:Explore new business opportunities...
-
Senior Corporate Relationships Manager
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia alinma Full timeBuild and maintain strong, positive relationships with corporate clients.Conduct thorough needs assessments to align solutions with client goals.Identify opportunities to expand client accounts and drive growth.Serve as the main point of contact for client inquiries and support.Resolve client issues promptly and effectively to ensure satisfaction.Collaborate...
-
Lead Customer Service Representative
9 hours ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeAmazon is seeking a skilled Lead Customer Service Representative to join our team. In this role, you will be responsible for leading a team of customer service representatives, developing and implementing process improvements, and mentoring and training new associates.Main Duties:Manage a team of customer service representatives, providing guidance and...
-
Customer Service Coordinator
4 days ago
Jeddah, Makkah Province, Saudi Arabia CARE Full timeAbout the PositionCARE seeks an experienced Customer Service Coordinator to provide exceptional support to our customers and internal teams.Key ResponsibilitiesFoster strong relationships with customers through timely responses to inquiries and efficient issue resolution.Communicate clearly and concisely with various stakeholders regarding product...
-
Senior Customer Service Supervisor
9 hours ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeAs a Senior Customer Service Supervisor, you will lead and develop a team of 20 associates, driving process improvements and ensuring high-quality customer service delivery. You will also mentor and train new supervisors, helping them to quickly adapt to their new roles.Main Responsibilities:Manage a team of customer service representatives, focusing on...