Loyalty Strategy Development Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia RP International Full time
Job Description

We are seeking an experienced Loyalty Strategy Development Manager to drive the development and execution of a robust Loyalty Strategy for our clients.

Key Responsibilities:
  • Lead the development and execution of a comprehensive loyalty strategy, ensuring alignment with business objectives.
  • Oversee the planning, implementation, and monitoring of various loyalty programs and initiatives, ensuring their effectiveness and alignment with customer needs and business goals.
  • Benchmark the strengths and weaknesses of existing loyalty offerings against competitors.
  • Build business cases for specific loyalty campaigns, ensuring alignment with existing program structures and revenue growth objectives.

Requirements:

  • Minimum 12 years of experience in planning and executing loyalty strategies within a retail bank.
  • Strong project management expertise, with a proven ability to lead and deliver complex loyalty projects.
  • In-depth understanding of loyalty program design, implementation, and optimization.
  • Hands-on experience with loyalty platforms, tools, and emerging technologies.
  • Strong financial acumen, including expertise in P&L analysis and revenue forecasting.
  • Proven ability to drive revenue growth while managing costs within loyalty portfolios.
  • Customer-centric mindset with a deep understanding of customer behavior, segmentation, and engagement.
  • Strong analytical skills with the ability to leverage customer insights and performance metrics for decision-making.
  • Excellent communication and stakeholder management skills, with experience in cross-functional collaboration.
  • Demonstrated ability to adapt to changing business priorities and market dynamics.
  • A track record of innovation in loyalty program design and customer engagement.


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