Regional Operations Manager
5 days ago
Job Purpose:
The Regional Operations Manager is responsible for overseeing the daily operations of stores, ensuring adherence to brand standards and driving business growth.
Responsibilities:
- Develop and implement strategies to achieve local business goals and improve store performance.
- Create annual and long-term business plans, project key performance indicators (KPIs), formulate business cases, and estimate resource requirements.
- Analyze daily, weekly, and monthly shop KPIs, financial reports, and commercial data to inform decision-making.
- Establish and suggest personal performance objectives, leveraging organizational systems for performance enhancement and team development.
- Utilize an organizational development framework to identify unique growth requirements and opportunities for improvement.
- Implement customer service standards and oversee a large customer service team to ensure exceptional customer experiences.
- Maintain optimal store image through brand retail standards and trade marketing activities, while ensuring health and safety.
- Manage stock liquidation processes, expenses, and sales to maximize profit.
- Conduct market studies and deliver crucial market insights and trend updates to inform product and category performance analysis.
- Lead team performance management, establishing appropriate performance objectives and recognizing achievements. Take necessary corrective action when needed to ensure both team and personal objectives are met.
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