Front Desk Booking Specialist

4 days ago


Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

Key Responsibilities

  • Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.
  • Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests.
  • Utilize up-selling techniques to maximize room revenue and promote hotel services.
  • Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy.
  • Follow up on guest requests and inquiries within 24 hours of receipt.
  • Assist with group bookings and manage allotments as directed by management.
  • Collaborate with other departments to ensure smooth guest experiences from reservation to check-out.
  • Monitor and update hotel availability to optimize occupancy rates.
  • Prepare daily reports on reservations, cancellations, and modifications.
  • Maintain knowledge of local attractions and events to assist guests with inquiries.

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