Executive Client Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SAP Full time

About the Opportunity

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This Executive Client Manager role is a key part of our efforts to build strong, long-lasting relationships with our clients. As an Executive Client Manager, you will work closely with C-level executives and senior stakeholders to understand their business needs and develop strategic plans to address those needs.

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Your Key Responsibilities

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  1. Develop a deep understanding of customer business needs and leverage a strong network within the SAP and partner ecosystem.
  2. Foster trusted relationships with C-level executives and senior stakeholders, ensuring alignment between their business priorities and SAP's solutions.
  3. Define and co-create a strategic roadmap with the customer, focusing on achieving sustainable business outcomes and transformation.
  4. Lead the execution of the SAP Strategic Customer Program (SCP) in your account(s) by orchestrating a cross-functional Extended Account Team, ensuring a unified, one-team approach to delivering exceptional customer experiences across all touchpoints.
  5. Develop a high-performing team culture based on collaboration, innovation, and continuous improvement within customer engagements, identifying new opportunities to create value and drive growth.
  6. Set up and facilitate multi-level governance frameworks that ensure alignment between SAP, its partners, and customer leadership to deliver business impact and value outcomes.
  7. Support the expansion of SAP's footprint by leveraging all relevant SAP solutions and services, and relying on strong partnerships with system integrators, technology partners/hyperscalers, and strategy consulting firms to help customers succeed.
  8. Drive sales execution by focusing on net bookings and cloud revenue growth, ensuring that sales targets are met or exceeded through strategic planning, business development, and effective account management.
  9. Conduct Quarterly Business Reviews (QBRs) with key executives to assess Key Performance Indicators (KPIs), customer, and SAP expectations, value realization, and future opportunities.

About Your Skills

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  1. Strong background in account leadership, industry knowledge, and business acumen.
  2. Proficiency in building robust executive relationships, earning trust, and establishing governance structures.
  3. Thought leadership and deep expertise in value-based selling practices and strategic decision-making.
  4. Solid general knowledge of SAP solutions, strong communication skills, and proficiency in conducting Quarterly Business Reviews (QBRs).
  5. Proven track record of delivering tangible business results and consistent overachievement of set targets for net booking or cloud revenue growth through strategic planning, relationship management, and skillful sales execution.
  6. Experience working with customers across various industries, bringing insights and best practices to help customers innovate and grow.

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