Executive Client Manager
4 days ago
About the Opportunity
">This Executive Client Manager role is a key part of our efforts to build strong, long-lasting relationships with our clients. As an Executive Client Manager, you will work closely with C-level executives and senior stakeholders to understand their business needs and develop strategic plans to address those needs.
]">Your Key Responsibilities
">- Develop a deep understanding of customer business needs and leverage a strong network within the SAP and partner ecosystem.
- Foster trusted relationships with C-level executives and senior stakeholders, ensuring alignment between their business priorities and SAP's solutions.
- Define and co-create a strategic roadmap with the customer, focusing on achieving sustainable business outcomes and transformation.
- Lead the execution of the SAP Strategic Customer Program (SCP) in your account(s) by orchestrating a cross-functional Extended Account Team, ensuring a unified, one-team approach to delivering exceptional customer experiences across all touchpoints.
- Develop a high-performing team culture based on collaboration, innovation, and continuous improvement within customer engagements, identifying new opportunities to create value and drive growth.
- Set up and facilitate multi-level governance frameworks that ensure alignment between SAP, its partners, and customer leadership to deliver business impact and value outcomes.
- Support the expansion of SAP's footprint by leveraging all relevant SAP solutions and services, and relying on strong partnerships with system integrators, technology partners/hyperscalers, and strategy consulting firms to help customers succeed.
- Drive sales execution by focusing on net bookings and cloud revenue growth, ensuring that sales targets are met or exceeded through strategic planning, business development, and effective account management.
- Conduct Quarterly Business Reviews (QBRs) with key executives to assess Key Performance Indicators (KPIs), customer, and SAP expectations, value realization, and future opportunities.
About Your Skills
">- Strong background in account leadership, industry knowledge, and business acumen.
- Proficiency in building robust executive relationships, earning trust, and establishing governance structures.
- Thought leadership and deep expertise in value-based selling practices and strategic decision-making.
- Solid general knowledge of SAP solutions, strong communication skills, and proficiency in conducting Quarterly Business Reviews (QBRs).
- Proven track record of delivering tangible business results and consistent overachievement of set targets for net booking or cloud revenue growth through strategic planning, relationship management, and skillful sales execution.
- Experience working with customers across various industries, bringing insights and best practices to help customers innovate and grow.
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