Service Excellence Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time
Job Description

Key Responsibilities:

  • Supervise bell attendants and ensure they follow hotel standards and procedures.
  • Maintain uncompromising levels of cleanliness and maintenance of vehicles and work areas.
  • Provide top-notch service to guests checking in/out and within lobby areas.
  • Handle luggage and buggy service needs requested by guests.
  • Ensure vehicle safety and comply with road regulations and safety procedures.

Qualifications:

  • Minimum 1-2 years experience in a similar role in a 5-star hotel.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English; additional languages are a plus.


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