Customer Success Representative

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full time

About Lucidya

Lucidya is a rapidly growing SaaS startup and a leading social media analytics tool geared towards the Arabic language. By leveraging AI, Machine Learning, and big data technologies, we are on a mission to help businesses in the MENA region understand and better serve their customers using our Media and Customer Intelligence products.

Our Vision

We aim to be the go-to platform for businesses in the MENA region to gain insights and make data-driven decisions. Our products are designed to help businesses scale and grow in a rapidly changing market.

Job Summary

We are seeking a motivated Customer Success Specialist to support our clients and build strong relationships. This role helps clients effectively use our products, increasing revenue and minimizing churn:

  • Guide new customers through onboarding and product training
  • Inform customers about product benefits and features
  • Keep clients engaged and regularly using our products
  • Build customer loyalty and reduce churn
  • Develop healthy working relationships with customers
  • Address and resolve customer issues proactively
  • Help customers set up and navigate our platform
  • Communicate the value of our products

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Business, Marketing, Communications, or a related field
  • Around one year of experience in customer service or support, fresh graduates are also welcome to apply
  • Strong communication and interpersonal skills
  • Proactive problem-solving skills
  • This position is only open to Saudi nationals


  • Riyadh, Ar Riyāḑ, Saudi Arabia AlGooru | القورو Full time

    About AlGooruAlGooru is a Saudi-based learning platform that offers 1-on-1 private tutoring services in a variety of academic and recreational subjects. It is the first licensed private tutoring platform in Saudi Arabia, approved by the National e-Learning Center (NELC). AlGooru provides tailored educational support to students, and it's backed by several...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Aramex Full time

    Job SummaryAramex is seeking a highly skilled Customer Success Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless transactions.Key ResponsibilitiesCustomer ServiceProvide timely and accurate status updates to customers...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Augnito Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our team at Augnito. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our products by our customers.Key Responsibilities:Account Ownership and Customer Advocacy: Take ownership of customer accounts and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia QUANT Full time

    Job Role:Quant, a pioneering Saudi enterprise, is at the forefront of digital transformation, leveraging the vast data resources of the fourth industrial revolution. We are committed to delivering exceptional Data Science and AI SaaS products and solutions, with a particular focus on the real estate sector through Suhail and the retail sector through...


  • Riyadh, Ar Riyāḑ, Saudi Arabia BMC Software Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at BMC Software. As a key member of our customer-facing team, you will be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, and risk identification and mitigation.Key ResponsibilitiesDevelop and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAP - Germany Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Strategist to join our team at CNTXT. As a key member of our customer-facing team, you will be responsible for driving client success with Google Cloud solutions.Key ResponsibilitiesDevelop and Execute Success Plans: Partner with assigned customers to understand their unique...


  • Riyadh, Ar Riyāḑ, Saudi Arabia leantech Full time

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Leantech. As a key member of our organization, you will play a crucial role in guiding our customers through their digital journey with us.Key Responsibilities:Develop and execute customer success strategies to drive adoption and utilization of our products.Build...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Foreground Consultancy Full time

    Job Title: Customer Success ManagerAbout the Role:At Foreground Consultancy, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our clients derive maximum value from our solutions.Key Responsibilities:Develop and Maintain Strong Client Relationships: Build and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia InvestSky Full time

    {"h1": "Customer Success Specialist", "p": "At InvestSky, we're building the next big thing in FinTech, and we're looking for someone passionate about making a true impact in the region. As a Customer Success Specialist, you'll be the face of our company, providing extraordinary service aligned with our culture and objectives.Your key responsibilities will...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Oil and Gas Job Search Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Oil and Gas Job Search Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full time

    SAP Customer Success Manager - Global Transformation ExpertAt SAP SE, we're committed to helping our employees enable innovation by building breakthroughs together. Our company culture is focused on fostering a highly collaborative, caring team environment with a strong emphasis on learning and development, recognition for individual contributions, and a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Samaco Full time

    Job SummaryAs a Customer Service Representative at Samaco, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CHERY Full time

    Job Summary:At CHERY, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients through various communication channels.Key Responsibilities:Handle Customer Inquiries: Respond to customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GlobeMed Saudi Full time

    Job SummaryGlobeMed Saudi is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients through various communication channels.Key ResponsibilitiesManage Incoming and Outgoing Calls: Respond to customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Oil and Gas Job Search Ltd Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Oil and Gas Job Search Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide prompt and accurate responses to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Masimo Corporation Full time

    **Job Summary:**The Customer Service Representative at Masimo Corporation is responsible for delivering exceptional customer experiences by providing accurate product information, resolving issues, and ensuring timely order fulfillment.**Key Responsibilities:**Process and confirm sales orders placed through various channels;Resolve discrepancies for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at MBC Group. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Handle customer inquiries and resolve issues in a timely...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Red Sea Global Full time

    Job SummaryWe are seeking a highly organized and proactive Customer Service Representative to join our team at Red Sea Global. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and support to our clients and internal stakeholders.Key ResponsibilitiesCustomer ServiceRespond to customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ali Zaid Al Quraishi & Brothers Co. Ltd. Full time

    Job DescriptionAs a Key Account Manager at Ali Zaid Al Quraishi & Brothers Co. Ltd., you will be responsible for managing external key accounts and overseeing support with cross-functional teams (Sales, Operations, and Customer Service). The primary goal of this role is to maintain long-term client relationships and identify opportunities for growth and...