Customer Success Representative
1 week ago
About Lucidya
Lucidya is a rapidly growing SaaS startup and a leading social media analytics tool geared towards the Arabic language. By leveraging AI, Machine Learning, and big data technologies, we are on a mission to help businesses in the MENA region understand and better serve their customers using our Media and Customer Intelligence products.
Our Vision
We aim to be the go-to platform for businesses in the MENA region to gain insights and make data-driven decisions. Our products are designed to help businesses scale and grow in a rapidly changing market.
Job Summary
We are seeking a motivated Customer Success Specialist to support our clients and build strong relationships. This role helps clients effectively use our products, increasing revenue and minimizing churn:
- Guide new customers through onboarding and product training
- Inform customers about product benefits and features
- Keep clients engaged and regularly using our products
- Build customer loyalty and reduce churn
- Develop healthy working relationships with customers
- Address and resolve customer issues proactively
- Help customers set up and navigate our platform
- Communicate the value of our products
Requirements
To be successful in this role, you will need:
- A Bachelor's degree in Business, Marketing, Communications, or a related field
- Around one year of experience in customer service or support, fresh graduates are also welcome to apply
- Strong communication and interpersonal skills
- Proactive problem-solving skills
- This position is only open to Saudi nationals
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