Customer Success Engineer

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mozn Full time

Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science. As a trusted AI technology partner for government organizations, corporations, and startups, we are committed to realizing Vision 2030 with excellence in supporting and growing the tech ecosystem in the GCC region.

We are scaling the company to provide AI-powered products and solutions locally and globally, ensuring the growth and prosperity of our digital humanity. This is an exciting time to work in the field of AI to create a long-lasting impact.

The purpose of this role is to serve as the first line of defense for our customers' technical issues, ensuring timely and effective resolution. As a Technical Support Specialist, you will be maintaining customer satisfaction by addressing and resolving technical challenges, providing expert guidance, and contributing to the continuous improvement of our solutions and support processes.

Key Responsibilities:
  1. Provide technical support to customers via various channels, addressing inquiries and resolving issues related to our solutions and services.
  2. Troubleshoot complex technical problems, identify root causes, and implement solutions in a timely manner.
  3. Escalate issues to higher-level support or development teams when necessary, ensuring proper documentation and communication.
  4. Collaborate with cross-functional teams to identify recurring issues and contribute to the development of long-term solutions.
  5. Create and maintain detailed documentation of support cases, resolutions, and best practices to enhance the knowledge base.
  6. Assist in the installation, configuration, and maintenance of software applications for customers.
  7. Conduct remote sessions with customers to diagnose and resolve technical issues.
  8. Provide feedback to product management and development teams based on customer interactions and common support trends.
  9. Stay up-to-date with the latest product releases, updates, and industry trends to provide accurate and relevant support.


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