Assistant Human Resources Manager

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time
Roles and responsibilities

FINANCIAL RETURNS

  • Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete and documentation is thorough so the company's position can be legally and effectively represented.
  • Conduct, document and analyse data from exit interviews, turnover statistics, absenteeism reports and etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention.
  • Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrolment and communication, wage and hour surveys, etc.)

PEOPLE

  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.
  • Identify, recruit, and make recommendations for hiring candidates for all hotel positions. Screen, interview and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.

Guest Experience

  • Interact with outside contacts:
  • Candidates and applicants – discuss employment opportunities and conduct interviews
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (Professional organizations, community groups, local media).

RESPONSIBLE BUSINESS

  • Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process.
  • Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g. Occupational Safety and Health Act, Equal Employment Opportunity, wage and hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate and interpret all company and hotel policies and procedures. Review and make recommendations as appropriate to management and/or HMG Human Resources to improve HR policies, procedures and practices.
  • Facilitate effective training and development programs for employees which may include programs such as new brand initiatives, guest service training, the progressive discipline process, performance management process, and related management programs and initiatives. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and other employee programs.
  • Ensure worker's compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, which safety programs are implemented, and that employees are motivated to follow safety procedures.
  • May coordinate and administer locally developed specialized recognition programs.
  • May serve as "manager on duty" as required.
  • Perform other duties as assigned.
Desired candidate profile

HR Operations and Administration

  • Recruitment and Staffing: Assist in the recruitment process by posting job openings, screening resumes, conducting interviews, and coordinating with hiring managers.
  • Onboarding and Orientation: Help facilitate new employee orientation and onboarding programs to ensure a smooth transition for new hires.
  • Employee Records Management: Maintain accurate employee records, including personal details, job descriptions, and performance evaluations.
  • HR Systems: Manage and update HR databases and systems, ensuring that all HR-related data is accurate and up-to-date.

Employee Relations

  • Employee Support: Serve as a point of contact for employee questions regarding HR policies, benefits, and workplace issues.
  • Conflict Resolution: Assist in resolving employee conflicts or issues, working with the HR Manager to ensure fair and timely resolution.
  • Employee Engagement: Help organize employee engagement activities, surveys, and feedback initiatives to gauge employee satisfaction and enhance morale.

Performance Management

  • Performance Appraisals: Support the performance review process, including coordinating evaluations, tracking goals, and assisting managers with feedback and development plans.
  • Training and Development: Coordinate training sessions, workshops, and employee development initiatives to enhance skill development and career growth.
  • Succession Planning: Assist with identifying high-potential employees and supporting succession planning initiatives.

Compensation and Benefits

  • Payroll Support: Assist in processing payroll, ensuring accuracy in employee pay, deductions, and benefits enrollment.
  • Benefits Administration: Help manage employee benefits programs, including health insurance, retirement plans, and paid time off (PTO), ensuring employees are informed of their benefits options.
  • Compensation Reviews: Support the administration of compensation and salary reviews to maintain competitiveness and internal equity.

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