Customer Service Shift Leader Professional

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Job Description:

We are seeking a seasoned customer service professional to join our team as a Shift Leader. The ideal candidate will have extensive experience in customer service, with a strong background in leading teams and driving results. As a Shift Leader, you will be responsible for monitoring the performance of our customer service agents during rotating shifts. You will provide guidance and support to help them excel in their roles, while also identifying areas for improvement and implementing solutions. Your expertise will be invaluable in ensuring that our customers receive exceptional service and support.

Our ideal candidate will have more than 3 years of experience in customer-facing roles, with a proven track record of success in problem analysis, crisis response, and team leadership. If you have a passion for delivering outstanding customer experiences and a talent for building high-performing teams, we want to hear from you

Minimum Requirements:
  • More than 3 years of customer service experience in the relevant industry
  • Excellent problem analysis and problem-solving skills
  • Good teamwork spirit and excellent team building and management skills


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