IT Assistant Manager
4 days ago
An IT Assistant Manager plays a crucial role in ensuring the smooth operation of the hotel's IT infrastructure. Here are the typical day-to-day activities for this position:
Day-to-Day Activities of an IT Assistant Manager
- System Maintenance and Monitoring:
- Overseeing the daily operation of the hotel's IT systems, including servers, networks, and software applications.
- Monitoring system performance and troubleshooting any issues that arise to ensure minimal downtime
- User Support and Training:
- Providing technical support to hotel staff and guests, addressing any IT-related issues they encounter.
- Conducting training sessions for staff on new software and IT procedures
- Network Management:
- Managing the hotel's network infrastructure, including Wi-Fi, to ensure reliable and secure connectivity for guests and staff.
- Implementing network security measures to protect against cyber threats
- Software and Hardware Management:
- Installing, configuring, and updating software and hardware as needed.
- Ensuring that all IT equipment is functioning properly and coordinating repairs or replacements when necessary
- Data Management and Security:
- Overseeing data backup processes to ensure data integrity and availability.
- Implementing and maintaining data security protocols to protect sensitive information
- Vendor Coordination:
- Liaising with external vendors for IT services and equipment.
- Managing contracts and service agreements to ensure the hotel receives quality IT support
- Project Management:
- Assisting in the planning and execution of IT projects, such as system upgrades or new technology implementations.
- Coordinating with other departments to ensure IT projects align with the hotel's overall goals
- Reporting and Documentation:
- Maintaining accurate records of IT activities, including system performance, incidents, and maintenance tasks.
- Preparing reports for senior management on IT operations and project progress
- Technical Expertise:
- Strong knowledge of IT systems, networks, and software applications.
- Problem-Solving Skills:
- Ability to troubleshoot and resolve technical issues efficiently.
- Communication Skills:
- Communicating effectively with staff, guests, and vendors.
- Organizational Skills:
- Managing multiple tasks and maintaining detailed records.
- Leadership and Teamwork:
- Leading a team of IT professionals and collaborating with other departments.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Two to Three years' prior tenure in a similar role
- International luxury hotel chain background
- GCC exposure
- English Fluency is required
- Arabic Fluency is preferred
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