IT Assistant Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time
Roles and responsibilities

An IT Assistant Manager plays a crucial role in ensuring the smooth operation of the hotel's IT infrastructure. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of an IT Assistant Manager

  • System Maintenance and Monitoring:
    • Overseeing the daily operation of the hotel's IT systems, including servers, networks, and software applications.
    • Monitoring system performance and troubleshooting any issues that arise to ensure minimal downtime
  • User Support and Training:
    • Providing technical support to hotel staff and guests, addressing any IT-related issues they encounter.
    • Conducting training sessions for staff on new software and IT procedures
  • Network Management:
    • Managing the hotel's network infrastructure, including Wi-Fi, to ensure reliable and secure connectivity for guests and staff.
    • Implementing network security measures to protect against cyber threats
  • Software and Hardware Management:
    • Installing, configuring, and updating software and hardware as needed.
    • Ensuring that all IT equipment is functioning properly and coordinating repairs or replacements when necessary
  • Data Management and Security:
    • Overseeing data backup processes to ensure data integrity and availability.
    • Implementing and maintaining data security protocols to protect sensitive information
  • Vendor Coordination:
    • Liaising with external vendors for IT services and equipment.
    • Managing contracts and service agreements to ensure the hotel receives quality IT support
  • Project Management:
    • Assisting in the planning and execution of IT projects, such as system upgrades or new technology implementations.
    • Coordinating with other departments to ensure IT projects align with the hotel's overall goals
  • Reporting and Documentation:
    • Maintaining accurate records of IT activities, including system performance, incidents, and maintenance tasks.
    • Preparing reports for senior management on IT operations and project progress
Desired candidate profile
  • Technical Expertise:
    • Strong knowledge of IT systems, networks, and software applications.
  • Problem-Solving Skills:
    • Ability to troubleshoot and resolve technical issues efficiently.
  • Communication Skills:
    • Communicating effectively with staff, guests, and vendors.
  • Organizational Skills:
    • Managing multiple tasks and maintaining detailed records.
  • Leadership and Teamwork:
    • Leading a team of IT professionals and collaborating with other departments.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
  • Two to Three years' prior tenure in a similar role
  • International luxury hotel chain background
  • GCC exposure
  • English Fluency is required
  • Arabic Fluency is preferred


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