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Customer Service Manager

3 months ago

Dammam, Eastern Province, Saudi Arabia Alfanar Full time

Previous experience: Extensive experience in customer service and supervising service teams. Position may require previous work as a Customer Service Representative or Service Supervisor.

Leadership skills: The ability to manage and direct the work team in the customer service department, motivate them and improve their performance.

Technical Knowledge: Deep understanding of CRM systems and technical support and communications tools.

Communication skills: The ability to communicate effectively with customers, solve their problems effectively and friendly, and deal with difficult situations.

Strategic thinking: The ability to develop strategies to improve customer experience and increase their satisfaction and loyalty to the company.