Senior IT Support Engineer

2 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day

The Job Opportunity

He or she will also maintain a log of system issues and conveys customer feedback to product development staff, possess a high-level knowledge of organization's products, and assist field technicians who are troubleshooting problems or repairing products.

Serco delivers essential public services to customers in KSA on behalf of governments, semi-governments and large private corporations.

Key accountabilities
Interact with customers to help troubleshoot and resolve highly complex technical product problems or issues
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Communicate with product development department to improve on current design or to identify possible problems with design
Expected to provide mentoring, training and training content development for customer and Support employees.

Quick learner and ability to adapt to new challenges and change
Proven problem solving and analytical skills
Demonstrated to be self-directed/self-starter
Attention to detail and willingness to learn
Self-starter and the ability to work independently as well as part of a team
Ability to handle confidential information in strict confidence
Ability to work in a fluid, diverse and fast paced work environment
Service focused

Specific requirements
1 to 3 years minimum experience with healthcare products in a support, development or consultancy environment.
3 to 5 years minimum experience in developing or supporting assigned products and a demonstrated competence in functional or technical components of the assigned products
4 years minimum experience of technical issue resolution and escalation procedures.
Strong experience in SQL and relational database concepts
Proven experience managing multiple projects with multiple priorities
Excellent communication skills including client facing experience
Bachelor degree in Information Technology / Computer Engineering / Computer Science or equivalent
At least 1 Professional/Technical certification obtained and maintained is preferred (Information Technology Infrastructure Library (ITIL) version 3 Foundation certificate, Certification in SharePoint etc.)

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do

  • IT Support Engineer

    3 weeks ago

    Riyadh, Saudi Arabia IT Support Full time

    We're looking to hire "IT Support Engineer” for Full time support in KSA **Location**: Riyadh **Language**:English **Contract Length**:12 Months (Extendable) **Start date**:Immediate **Experience**:2 Years + **Monthly salary**: 4400 AED Gross (Including all taxes and expenses) **MUST BE KSA RESIDENT** Ability to commute/relocate: - Riyadh:...

  • Senior Business Developer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Support Gate Full time

    Support Gate is a leading logistics company specializing in providing operational support to delivery-dependent businesses. With a fleet of 700 vehicles and a dedicated team, Support Gate offers manpower, delivery vehicles, and workforce solutions tailored to client needs.Role DescriptionThis is a full-time on-site role located in Riyadh for a Senior...

  • IT / Teb Senior Support Engineer

    2 weeks ago

    Riyadh, Saudi Arabia Serco Plc Full time

    Make a difference every day The Job Opportunity Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with government and...

  • Senior Systems Engineer

    2 weeks ago

    Riyadh, Saudi Arabia GBS IT Services Full time

    **JOB Roles and Responsibilities** - System Engineer will work on the following Technology Domains - Servers & Storage (HP, DELL EMC, Cisco UCS, SAN/NAS) - Microsoft Operating systems and Linux - Cisco and EMC Hyper Convergence Solutions - VMware and MS Hyper-V Virtualization - Microsoft Active Directory, Exchange Server and Office 365 solutions - Microsoft...

  • TEB Senior Support Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

    Select how often (in days) to receive an alert:Posting Start Date: 5 Sep 2024Location: NEOM, SAContract Type: Full TimeSenior IT Support Engineer (Saudi National)Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering...

  • Senior Principal Advanced Support Engineer, Acs

    6 days ago

    Riyadh, Saudi Arabia Oracle Full time

    Senior Principal Advanced Support Engineer, ACS Global Delivery, DB & ES-22000EUV **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Senior Principal / Principal Advanced Support Engineer**, **Database** **Advanced Customer Services (ACS) / Advanced Services Engineer...

  • Senior L2 Support Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    About the RoleWe are seeking an experienced Senior L2 Support Engineer to join our team and provide technical support for our enterprise applications. The successful candidate will have a proven track record of resolving complex technical issues and working collaboratively with cross-functional teams to deliver high-quality solutions.Provide L2 technical...

  • Ict Support Engineer

    2 weeks ago

    Riyadh, Saudi Arabia Serco Plc Full time

    Make a difference every day The Job Opportunity Serco is currently bidding for a prestigious commercial project in Riyadh and we are looking for an ICT Support Engineer who will perform a variety of tasks to ensure Service Delivery, Project Delivery, Incident response, Request Fulfilment, Security Posture and Technology Enablement of allocated contracts....

  • Wanhua Technical Support Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Wanhua Chemical Group Co., Ltd. Full time

    Technical Support RoleWe are seeking a highly skilled technical support engineer to join our team. As a technical service engineer, you will provide expert advice and support to customers on rigid polyurethane production.Main Responsibilities:Provide technical service and advice on rigid polyurethane production;Gather market information and identify new...

  • Engineering Support Position

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Egis Full time

    About Our TeamWe are a diverse group of professionals dedicated to delivering exceptional results in architecture, consulting, construction engineering, and mobility services.We aim to create and operate intelligent infrastructures and buildings that address the challenges of the climate emergency and promote sustainable territorial development.Our presence...

  • TrendMacro Support Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hashtag Technology Full time

    Scope of Work (SOW) for TrendMicro Resident EngineerProvide Level 2 (L2) support for Trend Micro solutions.Manage and troubleshoot Full Disk Encryption policies and compliance.Monitor and configure Deep Security for workload protection.Support and optimize Apex One for endpoint security.Detect and mitigate email threats using Deep Discovery Email Inspector...

  • System Support Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rmg Sa Full time

    Senior Technical Recruiter (Technical Talent Acquisition Specialist/Tech Recruiter/Headhunter/Researcher/IT Recruiter/Software)RMG Group is a leading IT systems integrator in Saudi Arabia. Through strategic partnerships with global technology companies, robust service infrastructure, and its commitment to the region, RMG Group is positioned to lead the IT...

  • Global Technical Support Engineer

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    A global engineering firm is seeking skilled Field Service Engineers to join their team in Saudi Arabia. As a member of our team, you will work closely with clients to install, maintain, and troubleshoot engineering systems.You will undergo extensive training and gain hands-on experience in the field, working alongside senior engineers to diagnose and...

  • Geno Advanced Support Engineer

    1 week ago

    Riyadh, Saudi Arabia Oracle Full time

    GenO Advanced Support Engineer -230003TY **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer...

  • Senior Technical Support Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia F. Hoffmann-La Roche Gruppe Full time

    Job SummaryWe are looking for a highly motivated and experienced Senior Technical Support Specialist to join our team. As a key member of our engineering department, you will be responsible for providing technical support and maintaining high-quality engineering solutions.Key ResponsibilitiesCollaborate with cross-functional teams to develop and maintain...

  • Electrical Engineering Support

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    CARE is seeking a skilled AV/ELV Service Coordinator to support our service team in coordinating and managing AV and ELV systems installations, maintenance, and troubleshooting.Job Description:You will be responsible for scheduling services, communicating with clients, and assisting in managing multiple tasks to ensure the smooth operation of...

  • Strategic Growth Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Support Gate Full time

    About Us">Support Gate is a leading logistics company dedicated to delivering operational support solutions to delivery-dependent businesses. With a fleet of 700 vehicles and a talented team, we offer tailored manpower, delivery vehicle, and workforce solutions to meet our clients' unique needs.The RoleThis is a full-time on-site position for a Senior...

  • Business Expansion Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Support Gate Full time

    Company Overview">Support Gate is a reputable logistics firm specializing in providing operational support services to delivery-dependent businesses. Our extensive fleet of 700 vehicles and dedicated team enable us to deliver customized solutions tailored to our clients' requirements.Job SummaryWe are seeking a skilled Senior Business Developer for a...

  • Market Development Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Support Gate Full time

    About Support Gate">We are a leading logistics company dedicated to providing operational support solutions to delivery-dependent businesses. Our fleet of 700 vehicles and experienced team enable us to deliver customized solutions tailored to our clients' needs.The RoleThis is a full-time on-site position for a Senior Business Developer in Riyadh. The...

  • Senior Java Developer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TAT IT Technolgies Full time

    Get AI-powered advice on this job and more exclusive features.OverviewThe Senior Java Developer plays a crucial role in our organization, responsible for designing, developing, and maintaining robust software applications. As a key member of the development team, you will work closely with cross-functional teams to implement innovative solutions that enhance...