Senior Manager, Customer Experience Design

Job Title: Senior Manager, Customer Experience Design - KSA NationalLocation: Riyadh, KSA. The Bank is seeking a dynamic and experienced Senior Manager of Customer Experience Design to lead the enhancement and transformation of customer experiences across retail, corporate, and digital channels. The ideal candidate will possess a deep understanding of...

The RoleRequirements:Qualifications and Experience:Bachelor's degree in Business Administration, Marketing, Design, or a related field. Master's degree preferred. Minimum of 5 years of experience in customer experience design in banking, insurance, and telco industries. Proven track record of leading customer experience transformation initiatives and driving...

Persistence Recruitment proudly represents Saudi Arabia’s Public Investment Fund, leading recruitment efforts for the groundbreaking Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Senior Product Manager specializing in Customer Experience to drive excellence in our digital initiatives. **Key...

Our OEM Client based in Gaydon is searching for a Design Project Manager to join their team, on a 12-month rolling contract, inside IR35. Please feel free to contact us to gain a better understanding of what this means for you.Position Description:This is an opportunity for a Design Project Manager to work in the Vehicle Design Programme Management team in...

3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...

5+ years of experience in native Android development.Proficiency in Kotlin, Java, and Android SDK.Strong understanding of Android architecture, design patterns, and best practices.Experience with Android dependency management tools like Gradle and Maven.Experience in leading projects, and mentoring junior engineers.Excellent problem-solving skills and a...

Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.Solid experience with relational databases, particularly MySQL, with a knack for...

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...

Shape the future of customer experience at Sweater We're on the lookout for passionate professionals based in Riyadh, Saudi Arabia, who are eager to make a mark.Your Mission at Sweater :Be the voice of our customers inside Sweater , ensuring we not only meet but also exceed their expectations. Collaborate, innovate, and elevate our service quality, driving...

Will be responsible for bank wise metrics and target that enables through the design ands service level indicators which is taken into positive change to our customers - Work closely with internal stakeholders to build Customer Experience dashboards and KPIs/OKRs needs with insights from all other stakeholders - To build and work on the needed Market...

Will be responsible for bank wise metrics and target that enables through the design ands service level indicators which is taken into positive change to our customers Work closely with internal stakeholders to build Customer Experience dashboards and KPIs/OKRs needs with insights from all other stakeholders To build and work on the needed Market Research...

The Senior Design Manager will be required to provide input to the senior management on design delivery related matters and be fully responsible for the successful delivery of their assigned services and/or project component , for the duration of the Services. MAIN RESPONSIBILITIES Provide leadership for project design team by building and motivating team...

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...

**Title**: Senior Design Manager Reporting directly to the Technical Director and assist the Technical Director to lead the Project Management team during the balance of the design and procurement phases and through the construction phase. The Senior Design Manager will be required to provide input to the senior management on design delivery related matters...

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...

About Cura:Cura Healthcare is a leading Saudi tele-health startup that provides digital health and telemedicine software and services. The company has developed state-of-the-art technologies empowering health communications, changing the way patients and doctors interact, diagnose, prescribe, give second opinions, manage chronic diseases, and provide primary...

Strategy Development: Collaborate with senior management to develop and refine the customer experience strategy aligned with the organization's goals and values.Customer Journey Mapping: Analyze and map out the customer journey across various touchpoints to identify pain points and areas for improvement.

Strategy Development: Collaborate with senior management to develop and refine the customer experience strategy aligned with the organization's goals and values.Customer Journey Mapping: Analyze and map out the customer journey across various touchpoints to identify pain points and areas for improvement.

Make a difference every day The Job Opportunity We are looking for a CX Senior Team Leader to provide world class customer service and to supervise the Operations teams and service partners in delivering operational efficiency. The CX Senior Team Leader will manage multiple zones and will control the flow of traffic through management and leadership of the...