Senior Manager Customer Experience Insights

**About Jeeny**: We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan. We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore,...

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...

**Job Title** Senior Business Development Executive **Direct Reporting Relationships** Senior Management **Job Grade** Senior BD **Department** Business Development **Location** Head office Riyadh **Role Purpose** Responsible for revenue targets set for Business Development (BD), profitability, controlling and reporting. Continuously build the...

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...

3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...

Senior Customer Excellence Manager **Category**:Commercial Marketing**Location**:Riyadh, Riyadh, SA- **The Position** - As a Senior Customer Excellence Manager, you will drive customer Engagement Excellence by developing a customer engagement strategy that improves customer experience. Moreover, you will be leading the patient journey strategy and solutions...

Persistence Recruitment proudly represents Saudi Arabia’s Public Investment Fund, leading recruitment efforts for the groundbreaking Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Senior Product Manager specializing in Customer Experience to drive excellence in our digital initiatives. **Key...

Bachelor's degree or equivalent We are looking for a Senior Product Manager to own group products in the shopping experience team in the MENA region. You will need to set the strategy, objectives and success metrics, build the product roadmap, write product requirement documents, PRFAQs, influence WW and regional business and tech stakeholders to achieve...

Senior Manager - Customer Acquisition - Products The role is responsible to acquire and manage customer relationships, lead the Bank's customer acquisition marketing strategy, tactics, planning and execution. He/she is highly analytical, data-driven and will establish and improve Bank KPIs and targets by acquiring the right types of customers for...

Assist the senior management in preparation of technical & financial proposals. - Preparation of Engagement Letters. - Quality Improvement of the Insights’ business development & marketing material i.e. teasers, flyers, blogs, articles. - Responsible for assisting clients in the development and implementation of strategies to advance large scale...

**Join the Sweater Revolution as our Head of Customer Experience (CX)** **Location**: Riyadh, Saudi Arabia **Employment Type**: Full-time **Who We Are**: At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer...

**CONSUMER INSIGHT EXECUTIVE** **RIYADH, KINGDOM OF SAUDI ARABIA** **Responsibilities**: 1. Independently handle research projects, including requirement communication, research design, project execution, insight diving, report delivery, presentation; 2. Closely associate with stakeholders (product, brand, sales & GTM team), including understanding...

**Position Summary** The department is committed to handling ad-hoc requests and proactive tasks to thoroughly analyze reports, ensuring accuracy, and considering market trends and regulatory changes. Expert commentaries are provided, highlighting alternative perspectives and relevance/implications for the Kingdom, and findings are communicated clearly to...

**Job Title** Business Development Executive **Direct Reporting Relationships** Senior Management **Department** Business Development **Location** Head office Riyadh/Jeddah **Role Purpose** Responsible for revenue targets set for Business Development (BD), profitability, controlling and reporting. **KEY ACCOUNTABILITIES & ACTIVITIES** 1. Strategic...

**Company Description**: Leo Burnett is a communications agency powered by its HumanKind operating system, with the belief that creativity, data and technology work together to transform human behavior and drive prosperity for clients. Part of Publicis Communications, Leo Burnett Worldwide is one of the world's largest agency networks with 85 offices and...

Company Description Leo Burnett is a communications agency powered by its HumanKind operating system, with the belief that creativity, data and technology work together to transform human behavior and drive prosperity for clients. Part of Publicis Communications, Leo Burnett Worldwide is one of the world's largest agency networks with 85 offices and more...

**Responsibilities**: - Responsible for customer service in the Middle East region; Develop and implement customer service procedures and service standards; - Summarize customer complaints, send product defect problems to product, R & D department in time, and promote optimization; - Have the ability to deal with customer emergencies, crisis coordination...

At Teads, we value the experiences that our clients have with our brand at every step. We believe that: - Everyone at Teads plays a role in making this experience efficient, strategic and most importantly, beneficial for our clients. - The sum of all interactions that a client has with the Teads brand impacts their overall experience and that no detail is...

Overview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️,...