Customer Retention Specialist
4 weeks ago
**Responsibilities**
- Pro-actively reach out to customers to follow up, check utilization and ensure satisfaction.
- Inform customers about new features and functionalities.
- Gather customer feedback and share with our product, sales and marketing teams.
- Ensure customers have a successful experience with our product from the beginning.
- Manage subscription renewals and handle any objections.
**Qualifications**
- 0-3 years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
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