Customer Success Strategist
2 days ago
We are seeking a highly skilled Customer Experience Manager to lead our sales team in developing and executing effective strategies to increase revenue and market share.
The ideal candidate will have a proven track record of setting sales targets, monitoring performance against KPIs, and identifying new business opportunities and market trends.
Responsibilities include:
- Developing and executing sales strategies
- Setting sales targets and monitoring performance
- Identifying new business opportunities and market trends
- Catering to the needs of customers for optimal results
Our company is committed to providing excellent customer service, and the successful candidate will be responsible for ensuring all communication channels are running smoothly.
Additional responsibilities include:
- Coaching call center staff through challenging customer service issues
- Analyzing call center data and preparing reports for management
- Evaluating staff effectiveness and performance annually or on an at-need basis
Our team is dedicated to delivering exceptional customer experiences, and we are looking for a leader who can drive this vision forward.
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Customer Success Strategist
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