Customer Success Architect

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Hire Fellows Full time

Responsibilities:

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The Commercial Operations Manager will be responsible for driving business growth by:

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  • Developing and implementing effective customer onboarding processes\
  • Establishing and managing lead generation systems to ensure a consistent pipeline of opportunities\
  • Ensuring accurate and efficient payment operations and settlement\
  • Building and maintaining strong relationships with commercial partners, including payment gateways\
  • Enhancing sales materials for inbound sales processes to improve conversion rates\
  • Supporting the development of pricing strategies to simplify customer decision-making\
  • Contributing to the design and implementation of billing processes for seamless post-sale operations\
  • Playing a key role in developing a customer success strategy to deliver exceptional customer experiences\
  • Collaborating with cross-functional teams to drive the successful implementation of commercial strategies and operational processes\


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