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Client Growth Specialist

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

We're looking for a talented Customer Success Manager to join our team at Unifonic, Inc.

This is an exciting opportunity to work with our clients and help them get the most out of our platform.

About This Role

In this role, you will be responsible for developing and executing adoption strategies for high-value accounts, minimizing churn and revenue contraction, and serving as a thought leader in marketing automation, customer support, and AI.

  • Develop and Execute Adoption Strategies: Collaborate with customers and internal teams to develop and execute adoption strategies for high-value accounts, focusing on AI products, change management, and package fulfillment.

  • Minimize Churn and Revenue Contraction: Proactively identify risks, escalate issues, and implement mitigation strategies with the account team to minimize churn and revenue contraction.

  • Serve as a Thought Leader: Share insights and expertise to benefit customers and the broader Solutions team.

What Skills Do You Need?

  • A minimum of 5 years of experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in SaaS or consumption-based technology companies.

  • A strong understanding of SaaS business models and the ability to support complex enterprise customers in achieving measurable value.

  • Excellent communication skills, with the ability to articulate complex problems clearly to different audiences.

  • A self-motivated, entrepreneurial mindset, and a strong team player.