Customer Relations Officer
1 week ago
Your primary objective will be to investigate and resolve customer complaints in a timely and professional manner, ensuring that our customers are satisfied with the service they receive.
Key Responsibilities:
* Investigate and resolve customer complaints in a timely and professional manner
* Analyze customer feedback and complaints to identify trends and areas for improvement
* Develop and implement solutions to improve customer satisfaction and loyalty
* Collaborate with internal stakeholders to ensure that customer complaints are addressed and resolved efficiently
Requirements:
* 3+ years of experience in a relationship management role in the travel sector
* Degree or Honours (12+3 or equivalent)
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Proficient in MS office applications such as MS Word, Excel, MS Mail and Power Point
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
At dnata Travel Group, we are committed to providing our employees with opportunities to grow and develop in their careers. We offer a dynamic and supportive work environment, competitive compensation and benefits, and a range of training and development programs to help you achieve your career goals.
Apply today and take the first step towards a rewarding career with dnata Travel Group"}
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