Growth Manager

5 months ago

Riyadh, Saudi Arabia Foodics Full time

**Who Are We❓**
- We Are Foodics_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

**The Job in a Nutshell**

We are looking for a Growth Manager to join our team in our HQ in KSA- Riyadh. You are expected to add value to our growth activities by identifying new commercial opportunities in line with the Sales and Marketing team's efforts, with the goal being to promote and expand the company’s commercial activity which will generate revenues and lead to sustainable growth. You will keep abreast of trends and market conditions to provide strategic advice to upper management depending on data, predictive analysis, and providing actionable insights.

You are expected to have an entrepreneurial mindset, great leadership skills, very advanced data analysis capabilities, and be a creative strategist with excellent organizational abilities.

**Main Task & Responsibilities**

Strategy;
- Communicate commercial and growth plans to the rest of the organization to help the business achieve its revenue goals.
- Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth, and increase ARPU by suggesting pricing/bundling/increasing revenue tactics based on data and predictive analysis
- Develop business case, including conducting analytics, to support pricing reimbursement & access strategy, to obtain internal approvals, and facilitate external payer negotiations.

Stakeholder Management;
- Interface with Marketing, Sales, Product, and Finance, and other departments on a regular basis in understanding and leading pricing strategy, managing product launches, and implementing pricing/contracting programs
- Engagement with senior partners, presenting options for commercial constructs on opportunities and ongoing relationships, and providing commercially sound advice on pricing strategies and negotiation.

Research;
- Utilize analytical skills when evaluating data from pricing and finance data tools to strive for informed and accurate pricing decisions, including margin calculations, market comparisons, historical pricing, and funnel management
- Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development, etc.)

Customer Acquisition/Conversion;
- Take ownership of omnichannel customer acquisition activities. Set pricing and bundling strategies for long-term, and or short-term campaigns.
- Participation in complex and challenging senior client discussions relating to commercial aspects such as scope change, overruns, invoices
- Own and improve how we convert our prospects into customers. Working closely with sales and the UX/UI team, you'll identify, test and roll out improvements with a focus on messaging, pricing, and UX.

Customer Retention;
- Ensure our customers get to their 'AHA' moment quicker, build land & expand the strategy to increase LTV and ARPU

**What Are We Looking For❓**
- 5 to 7 proven years of experience in a commercial - favorably 2 in the role including people management.
- Industry experience in SaaS, fintech, telecom, or retail banking.
- An in-depth understanding of competitors' pricing structures and tactics, best practices
- if not from the same industry, then at least having a developed skill in such
- Strong analytical background with an exceptional understanding of sales and marketing needs required
- Comfortable using different analytical tools such as GA, Google Tag Manager, and Mixpanel to measure and improve CAC, MRR, LTV, and other data-mining abilities
- A degree in Finance, Business, Accounting, Economics, Marketing, MBA, Business/Administration, Engineering, Management, Statistics
- Strong expertise in commercial negotiation and the ability to bring innovation to the commercial landscape with solid commercial acumen
- In-depth understanding of market research methods and analysis
- The necessary gravitas and credibility to engage with senior leadership and senior stakeholders and clients, often on challenging and commercially complex topics
- Solid knowledge of performance reporting and financial/budgeting processes
- The ability to work in a highly autonomous environment, as an SME part of wider teams and to have the gravitas to operate at peer level with partners / senior clients as well as well-developed people management skills
- Fl

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