Front Office Assistant Manager

6 days ago

Dammam, Eastern Province, Saudi Arabia Radisson Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Radisson Hotel Group. As a key member of our front office department, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Service Delivery: Provide proactive and timely support to guests, responding to their needs and resolving any issues that may arise.
  • Team Leadership: Supervise and mentor the front office team, fostering a culture of growth, development, and performance within the department.
  • Operational Excellence: Work closely with the front office team to ensure the smooth running of the department, achieving high levels of guest satisfaction and comfort.
  • Cost Control: Monitor and control costs, ensuring that productivity and performance levels are maintained.
  • Stakeholder Management: Build and maintain effective working relationships with all key stakeholders, including guests, colleagues, and external partners.
  • Guest Engagement: Develop and implement effective planned guest engagement programs, ensuring that our guests feel valued and appreciated.
  • Compliance: Ensure adherence to all relevant legislation, regulations, and best practices, maintaining accurate records and documentation as required.
Requirements
  • Experience: Proven experience in front office operations, with a strong background in supervisory and managerial roles.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and lead by example.
  • Personal Qualities: Strong personal integrity, with a commitment to delivering exceptional guest service and a passion for the hospitality industry.
  • Technical Skills: Proficiency in IT systems and platforms, with the ability to work effectively in a technology-driven environment.

We are looking for a highly motivated and experienced individual who shares our passion for delivering exceptional guest service and creating memorable experiences for our valued customers. If you are a skilled and dedicated professional who is passionate about the hospitality industry, we encourage you to apply for this exciting opportunity.

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