Account Management and Success Coordinator
4 days ago
About Talent 360 ME:
We are a rapidly growing Fin-Tech company transforming expense management for businesses in the region.
The Job Description:
This role supports customer onboarding, adoption, and satisfaction. The Customer Success Specialist works closely with the Customer Success Managers to ensure a positive customer experience and drive product adoption.
Responsibilities:
- Customer Onboarding: Assist with account setup, initial training, and basic support.
- Customer Inquiry Response: Respond to customer inquiries via email, phone, and chat.
- Product Navigation: Help customers navigate the product and troubleshoot common issues.
- Feedback Collection: Gather and document customer feedback, feature requests, and pain points.
- Support Documentation: Assist in creating and maintaining customer support documentation and FAQs.
- Critical Issue Flagging: Identify and escalate critical customer issues to Customer Success Managers.
Requirements:
- Bachelor's degree in Business, Communications, or related field.
- Minimum 3 years of experience in customer-facing roles or similar positions.
- Strong communication and interpersonal skills.
- Knowledge of customer service principles and best practices.
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