Customer Success Leader

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Kuwait Full time

Job Description

The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.

Main Duties and Responsibilities

Technical and Operations
  • Strategic Planning
  • Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team.
  • Develop and deliver accurate sales forecasts and targets in line with business objectives.
  • Vendor Relations
  • Lead the vendors' relations in alignment with the company's management and strategy.
  • Sales Development
  • Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities.
  • Data Analysis
  • Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities.
  • Market Research
  • Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers.
  • Sales Cycle Management
  • Oversee the entire sales cycle from quotation to collection.
  • Credit Assessment
  • Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly.
  • Inventory Management
  • Ensure a proper storage, tracking and control of inventory through an accurate stock management system.
  • Sales Performance
  • Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability.
  • Channel Partner Support
  • Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers' needs.
  • Program Implementation
  • Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary.
  • Process Evaluation
  • Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization.
  • System Implementation
  • Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.

Talent Development

  • Team Leadership
  • Lead and coach the team cultivating empowerment and ownership.
  • Succession Planning
  • Develop capabilities and secure a solid succession plan.
  • Performance Management
  • Conduct regular performance reviews, identify training needs and oversee development plans.

Position Requirements

  • Education
  • Bachelor's degree in Sales and Marketing or any other related field.
  • Experience
  • At least 7 years of relevant experience.


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