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IT Help Desk Associate

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ksau Hs Full time
About the Role

The Technical Support Specialist will play a crucial role in ensuring the effective operation of our technical equipment and systems. As a member of our team, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

Key Responsibilities
  1. Equipment Management: The successful candidate will be responsible for managing technical equipment, including setup, maintenance, and troubleshooting.
  2. User Support: Providing exceptional user support, using problem-solving skills to resolve technical issues.
  3. Documentation: Maintaining accurate records of technical support requests and resolutions.
  4. Training: Delivering training sessions to end-users on equipment operation and incident reporting.
Requirements
  • Education: An Associate Diploma in Computer Science/Technical Support or a related field is mandatory.
  • Experience: At least one to two years of experience in Technical Support is required.
  • Language Skills: LEVEL III, IELTS: 3-4.5, STEP: 50%-74%, or TOEFL: (PBT: 400-465) is essential.