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Customer Service Specialist

5 months ago

Riyadh, Saudi Arabia moCal Full time
  • Customer Communication: Respond to customer inquiries promptly and empathetically via phone, email, chat, and potentially social media channels.
  • Troubleshooting: Investigate and resolve customer issues related to products, orders, accounts, and technical difficulties.
  • Product Knowledge: Gain in-depth understanding of moCal products and services to provide accurate information and guide customers effectively.
  • Documentation: Accurately record customer interactions and resolutions within the company's CRM system or other designated tools.