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Customer Service Specialist

3 months ago

Riyadh, Saudi Arabia Technogym Full time

Customer Service Specialist

**Location**:Riyad, 01, SA**Function/Branch**:Others**Type of contract**:Permanent EmployeeOur Company
Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the **right spirit to join Technogym** You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
Your Role

We are looking for a Customer Service Specialist with a positive and proactive mindset. In this role, you will play a crucial part in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow.
The role offers variety, empowering you to take ownership of the customer and the processes from 'order to cash', including delivery management. We support a diverse range of customers and as a Customer Service Specialist, you will work with your assigned customer segments and territories, allowing you to form close relationships with your customers, sales team and Service Centers.

Your Impact
- Guarantee precise and timely order processing from quote confirmation to billing
- Guarantee a Premium Customer Experience, managing customer touchpoints
- Ensure frictionless delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing
- Optimize free stock and manage Purchase Orders to HQ, when required, ensuring the correct management of stock movements
- Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage
- Constantly update the IT systems with all relevant information collected during customer service activities
- Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers' inquiries
- Manage a post-delivery survey to assess customers' satisfaction, proactively solving any issues with the customer
About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook).
What you should bring:

- 3-5 years’ relevant experience in Customer Service
- Fluency in English
- Experience in Customer Caring and customer oriented
- Knowledge of SAP - advanced SD module use
- Service business expertise
- Experience in Project Management
- Financial Skills and Cost Management
- Negotiation and solid communication skills
- Advance Analytical Skills
- Advanced MS Office package use, especially advanced Excel use
Technogym is an Equal Opportunities Employer
-Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true