Strategic Partnership Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ServiceNow, Inc. Full time
About Us

We are ServiceNow, a global market leader in innovative AI-enhanced technology. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

We stand at the forefront of digital transformation, bringing together 8,100 customers, including 85% of the Fortune 500. Our purpose is to make the world work better for everyone, and we invite you to join us on this journey.

Job Overview

We are seeking an experienced Business Development Manager to join our team. As a key member of our partnership ecosystem, you will be responsible for driving business growth through strategic partnerships.

Key Responsibilities:

  • BUILD PARTNER PRACTICES through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
  • PLAN FOR SUCCESS through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
  • MANAGE THE PARTNER ECOSYSTEM and cross-functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
  • DRIVE ECOSYSTEM GOVERNANCE through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.

What You Get to Do:

  1. You will work closely with our marketing teams to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).
  2. You will develop and execute capacity plans to assure the partner is well-positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
  3. You will collaborate with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed.

To Be Successful in This Role:

  • You must effectively coach & enable partners both remotely and face-to-face as needed.
  • You must communicate Partner Programs' Requirements & Benefits across the ecosystem.
  • You must provide day-to-day management of Partner Ecosystem.
  • You must work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice is being executed.


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